Question 1

How do I change my password?

Accepted Answer

To change your password, go to Profile > Settings > Security. Click on 'Change Password', enter your current password, then your new password twice to confirm. For security, we recommend using a strong password with at least 8 characters, including numbers and special characters.

Question 2

How do I change my email address?

Accepted Answer

To update your email, go to Profile > Settings > Account. Click 'Change Email', enter your new email address, and verify it through the confirmation link we'll send to your new email. Your old email will remain active until you confirm the new one.

Question 3

I forgot my password. How do I reset it?

Accepted Answer

On the login page, click 'Forgot Password?' and enter your registered email address. We'll send you a password reset link. Click the link in the email and follow the instructions to create a new password. The reset link expires after 24 hours for security.

Question 4

Can I change my username or country?

Accepted Answer

Yes, you can change your username and country in your Profile settings. However, both can only be changed once per year to prevent abuse. Choose wisely! Your username is displayed on leaderboards if you choose to participate.

Question 5

How do I delete my account?

Accepted Answer

To delete your account, go to Profile > Settings > Account Management and click 'Delete Account'. This action is permanent and will erase all your data, including sessions, achievements, and purchases. If you're unsure, you can simply stop using the service instead.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. All payments are processed securely through Stripe, and we never store your payment information on our servers.

Question 7

How do I cancel my subscription?

Accepted Answer

To cancel your subscription, go to Profile > Settings > Subscription and click 'Cancel Subscription'. You'll retain access to premium features until the end of your current billing period. You can reactivate anytime without losing your data.

Question 8

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee for all premium subscriptions. If you're not satisfied, contact us within 30 days of your purchase for a full refund. Refunds for annual plans are prorated after the first 30 days.

Question 9

How do I upgrade my plan?

Accepted Answer

To upgrade, go to Profile > Settings > Subscription and select 'Upgrade Plan'. Choose your desired plan and payment frequency. If upgrading mid-cycle, you'll be charged the prorated difference and your billing date will adjust accordingly.

Question 10

How do I get an invoice for my subscription?

Accepted Answer

Invoices are automatically sent to your email after each payment. You can also download past invoices from Profile > Settings > Billing History. Each invoice includes your purchase details, payment method, and transaction ID.

Question 11

How do I customize the timer intervals?

Accepted Answer

You can customize work time, short break, and long break durations in the Settings panel. Click the gear icon, go to Timer Settings, and adjust the intervals according to your needs. Although the classic technique uses 25 minutes of work, some prefer 50-minute sessions or shorter 15-minute intervals.

Question 12

Can I pause the timer during a session?

Accepted Answer

Yes, you can pause the timer by clicking the pause button. However, for the Pomodoro technique to be most effective, it's recommended to work through the entire 25-minute interval without interruptions. If you must pause, try to keep it brief and resume as soon as possible.

Question 13

How do I enable notifications?

Accepted Answer

To enable notifications, go to Settings and toggle on 'Notifications'. Your browser will ask for permission to send notifications. Once enabled, you'll receive alerts when a pomodoro or break ends, even if PomoDomate is running in a background tab.

Question 14

When does the long break happen?

Accepted Answer

By default, a long break occurs after completing 4 pomodoro sessions. You can customize this interval in the Settings. The long break is typically 15-30 minutes and is essential for deep mental recovery.

Question 15

Does the timer work when the app is in the background?

Accepted Answer

Yes, the timer continues running even when the tab is in the background or your screen is locked on mobile. You'll receive notifications when the timer ends (if you've enabled notifications). On mobile browsers, keeping the tab active will ensure the timer works reliably.

Question 16

What is a Pomodoro timer and how does it work?

Accepted Answer

A Pomodoro timer is a time management tool based on the Pomodoro Technique created by Francesco Cirillo. It works by dividing work into 25-minute intervals called 'pomodoros', followed by short 5-minute breaks. After completing 4 pomodoros, you take a longer break of 15-30 minutes. This method helps maintain focus and prevent mental burnout.

Question 17

How do I get started with PomoDomate?

Accepted Answer

Getting started is easy! Simply click the start button on the main page to begin your first pomodoro. You can use PomoDomate as a guest without creating an account. If you want to save your progress and unlock achievements, create a free account by clicking 'Sign Up' in the top menu.

Question 18

Can I use PomoDomate for free?

Accepted Answer

Yes, PomoDomate offers a fully functional free plan that includes the Pomodoro timer, basic session tracking, 5 simultaneous tasks, and customizable themes. For users who want advanced features like detailed statistics, weekly challenges, and cloud sync, we offer accessible premium plans.

Question 19

Do I need to register to use PomoDomate?

Accepted Answer

No, registration is not required. You can use PomoDomate as a guest and your data will be saved locally in your browser. However, creating a free account allows you to sync your statistics across devices, participate in weekly challenges, and access advanced productivity analytics.

Question 20

Where is my data stored?

Accepted Answer

If you're using guest mode, your data is stored locally in your browser. If you have an account, your data is securely stored in our cloud database (Supabase) with end-to-end encryption. We never share your personal data with third parties.

Question 21

Can I sync my progress across multiple devices?

Accepted Answer

Yes, if you have an account, your progress automatically syncs across all devices. Simply log in with your account on any device, and your statistics, tasks, achievements, and settings will be available. Guest mode data is device-specific and doesn't sync.

Question 22

Can I export my data?

Accepted Answer

Yes, you can export your session history and statistics. Go to Profile > Settings > Data Management and click 'Export Data'. You'll receive a JSON file containing all your pomodoro sessions, achievements, and statistics. This feature is available for both free and premium users.

Question 23

What happens to my data in guest mode?

Accepted Answer

In guest mode, your data is stored locally in your browser's local storage. This means your progress is saved on your current device, but won't sync to other devices. If you clear your browser data, your progress will be lost. We recommend creating an account to keep your data safe.

Question 24

Which browsers are supported?

Accepted Answer

PomoDomate works on all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. For the best experience, we recommend using the latest version of your browser. Mobile browsers are also fully supported on iOS and Android devices.

Question 25

Is there a mobile app?

Accepted Answer

Currently, PomoDomate is a Progressive Web App (PWA) that works great on mobile browsers. You can add it to your home screen for an app-like experience. Native iOS and Android apps are in development and will be available soon!

Question 26

Can I use PomoDomate offline?

Accepted Answer

The timer functionality works offline thanks to PWA technology. However, features that require server communication (syncing data, loading new challenges, updating leaderboards) require an internet connection. Your sessions will sync automatically once you're back online.

Question 27

How do I report a bug or request a feature?

Accepted Answer

We love hearing from our users! You can report bugs or request features by visiting our Contact page or emailing us at zapayox30@gmail.com. Please include as much detail as possible, including your browser, device, and steps to reproduce the issue.

Frequently Asked Questions

Account Management

Subscription & Billing

Timer Usage

Getting Started

Data & Privacy

Technical Support

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